ZenHotels.com Reviews

Bad company, need to spam to find customers !!

absolute disgusting company, took money out my account right away when on the website it only asks for ytour details and you have option to cancel up to 24 hours before, thieving and scamming people is not the way to go, disgusting company

Bad room, noisy people ,, playing music at nights , tv not working , staff totally incompetent and not speaking any English . Won’t come back or recommend at all!

I used to use zenrooms all the time until l was asked to leave my hotel because they had not confirmed my last night at hotel..that was 1 year ago..so l tried again in Bali..all went well until they sent me confirmation offering me free nights..then when l asked to book..took 5hours before they said a mistake had been made...but l booked a room anyhow..and found it was much cheaper with Agoda..even after zenroom 10% discount..l was told they arent the cheapest company by their staff

Booked a room in Sawah Besar for 5 days. It's the first time I tried Zen and I really wish I didn't. The mentioned amenities are not available. The walls are made of very thin wood so you can hear everything that the other guests are doing or talking about in the other rooms. A few hrs from checking in I asked to cancel and be refunded the remaining 4 days and they'll only refund me the 20% I paid! Don't be deceived by the reviews they posted on their website! I'll give 0 and even a negative if I can!!

Booked a hotel in Singapore for my guest from Japan and even emailed them that he will be checking in after 7pm and they replied promptly.
However, when my guest arrived at the hotel, the hotel does not have any record of my guest despite already paid for for the room. The hotel staff then have to try very hard to contact the Zen people and then was given a choice to stay at another hotel which my guest accepted.
After 5mins, an email came and said that the alternative hotel was also full! Then they emailed and offered 2 shady hotel smacked right in the middle of the red light district which my guest have really no choice but to accept it.
This would be my first and last experience with such amateur booking site trying to act like Uber or something. Thumbs down.

I don't think they have full knowledge of the services that their hotel/accommodation partners has.

I booked through them with a pension house. They've rejected my request to check in at 8 pm for the reason that the pension's house check in time are only up to 6 pm and beyond that no one can accommodate me. When I got to the pension house on the next day of the booking (I've booked for 3 days - got there on the 2nd day of the booking), I talked to the front desk and what do you know, they're front desk is open 24 hours!

Horrible management, poor and dirty rooms, if you wanna have a disaster stay, book with them. Very bad company

Got their app on my phone, I'm using it every time I travelled and I had a great experiences, such as; Nice staff, secured locations and approachable housekeeping. I'm not sure for others, because for me, I know for a fact that I booked the CHEAPEST accommodation, then I should expect those things that corresponds to my budget. I've been staying in a hotel most of my travel, so I'm quite familiar with their house rules, for others, I suggest to READ carefully before making any reservation. So, Zenrooms, expect more booking from me SOON.

While in search of budget hotels I found zen rooms cost is a little bit high. I search for hotel coupons& redeem a saveplus coupon. Rooms are comfortable and looking good.